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Simplify communication
- Planned
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D |
David Pereira |
Currently, communication withthe customer is all over the place: you have general chat, order chat, notifications, service chat, this is too much (I just lost an hour trying to help a customer find it way around). There should be just one general chat for everything, and a notifications tab. Then each order shoud have its own chat or page to write messages.
Activity Newest / Oldest
Chris Walker
Status changed to: Planned
Chris Walker
I think you are exaggerating a bit that it is "all over the place", but point taken, it could be smoother. We have some changes planned for later this year that will help.
Daniel Ndege
Having a single inbox and an order specific chat area is a great idea.