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David Pereira |
Currently, communication withthe customer is all over the place: you have general chat, order chat, notifications, service chat, this is too much (I just lost an hour trying to help a customer find it way around). There should be just one general chat for everything, and a notifications tab. Then each order shoud have its own chat or page to write messages.
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Daniel Ndege
Having a single inbox and an order specific chat area is a great idea.